Privacy Policy
Giri Car Rental Pokhara Pvt. Ltd. ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use our website or book a vehicle, how we use it, and the rights you have over it. This policy is intended to align with the Individual Privacy Act, 2075 (2018), the Individual Privacy Regulation, 2020, and the Electronic Transactions Act, 2063 (2008), the principal laws in Nepal governing the protection and use of personal information.
1. Information We Collect
Depending on how you interact with us, we may collect:
Booking details: name, phone number, email address, rental dates, and pickup/drop-off preferences submitted through our booking form.
Identity documents: a copy or verification of your driving licence and government-issued ID (citizenship certificate, passport, or International Driving Permit), collected at the time of vehicle pickup to confirm eligibility to drive.
Communication records: messages sent to us via WhatsApp, phone, or our website contact form.
Website usage data: basic technical information such as browser type and pages visited, if analytics tools are enabled on our website.
We do not knowingly collect payment card details through our website; any payment arrangements are handled directly and separately from this website.
2. How We Use Your Information
We use the information we collect to:
Confirm vehicle availability and process your booking request.
Verify your eligibility to rent and drive a vehicle under Nepali law.
Communicate with you about your booking, rental period, and any support requests.
Maintain records required for insurance, security deposit handling, and legal compliance.
Improve our website and services.
We collect and use personal information only for the purposes disclosed to you at the time of collection, and only with your consent, consistent with the Individual Privacy Act, 2075.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share information only:
With insurance providers, where necessary to process a claim related to your rental.
With law enforcement or government authorities, where required by law or under a valid court order.
With your explicit consent, for any other purpose not covered above.
4. Data Storage & Security
We take reasonable technical and organisational measures to protect the personal information we hold — including identity documents — against unauthorised access, loss, alteration, or disclosure. Access to renter identity documents is limited to authorised staff involved in confirming and processing your booking.
5. Data Retention
We retain booking details and identity documents for as long as reasonably necessary to fulfil the purpose for which they were collected, including any period required to resolve disputes, insurance claims, or as required under applicable Nepali law.
6. Your Rights
Under the Individual Privacy Act, 2075, you have the right to:
Be informed of the purpose for which your personal information is collected.
Request correction of inaccurate personal information we hold about you by providing supporting evidence.
Withdraw consent for future use of your information, where consent was the basis for collection (this may affect our ability to process a booking).
To exercise any of these rights, contact us using the details below.
7. Cookies & Website Analytics
Our website may use cookies or similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings. We do not use cookies to sell your data to third parties.
8. Children's Privacy
Our services are intended for individuals who meet the minimum legal age to hold a driving licence in Nepal. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The version published on our website at any given time is the version in effect.
10. Contact Us
For questions about this Privacy Policy, or to exercise your rights over your personal information, contact:
Giri Car Rental Pokhara Pvt. Ltd. Rambazar, Pokhara, Gandaki Province, Nepal Phone / WhatsApp: +977 9846636079